提出索赔

 

Even with our hard work and resources, we can’t always prevent service interruptions — we know they’re life interruptions for our customers.

提出索赔

If you’ve suffered a loss or damage due to service interruption and believe we may be responsible, 你可以提出索赔. We thoroughly evaluate each claim, though we will not be liable for failure to deliver gas or electric service due to circumstances beyond our reasonable control, 比如天气状况, 第三方损害, or other intervening damage to our facilities.

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网上提交申索

Submitting your claim online is the fastest way to have your claim processed. We also accept claims submitted via mail or fax or phone.  参见下一节. 

立即在线提交

其他索赔提交选项

下载索偿表格 and email or fax the form and supporting documents to: 

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邮件:

圣地亚哥天然气 & 电
注意事项:理赔部
P.O. 129831箱
圣地亚哥，加州92112

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传真:

1-858-541-5737
注意事项:理赔部

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电话:

You can also open a claim by calling our 客户服务 Center at  1-800-411-7343.

接下来会发生什么

After we receive your claim, a claims representative will contact you within 3-5 business days.

If we receive your claim through a company field employee, we will make every effort to reach out to you within three business days.

Our goal is to reach a final decision within 30-45 days, but complex claims may require more time. 

Your assigned claims advisor will inform you of our decision on our claims. 

  • If your claim is denied, we will provide you with a reason for the denial.  
  • If you are unsatisfied with our decision, you have the option and right at any time during the claims process to file a civil action or a small claims lawsuit.  
  • You can also refer your loss to your insurance carrier, who may reimburse you subject to policy coverage and any applicable deductible.  

 Please note that our investigation of your claim is not an admission of liability or an indication that 西班牙&E is responsible for your damages.  

Providing supporting documentation  

To evaluate your claim, we typically will need the following types of information:  

维修费用预估, 发票, 损坏照片, make/model number (if applicable), 以及购买证明. 

Medical records and receipts for services rendered.  If you are asking for wages lost due to an injury, we will also need: 

  • Number of days/weeks you were off work

  • Verification of lost time from your employer

  • Pay stubs verifying your rate of compensation

  • 业务名称和类型

  • 纳税人我.D. 

  • 收入和费用表

  • Sales receipts prior to and after the incident

  • Bank statements and/or tax records for the business

  • 工资记录

  • Itemized list of the food lost or spoiled with each item’s cost 

  • Receipts or other documentation verifying purchase and dates purchased 

  • We evaluate food loss claims based on the recommended guidelines from the U.S. 农业部: 

    • A fully stocked freezer will usually keep food frozen for two days after losing power. 

    • A half-full freezer will usually keep contents frozen for about one day.

    • 在冰箱里, food will usually keep up to four hours, depending on the temperature of the room.